9 Vacancies at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are currently recruiting suitable and qualified candidates for the position below:

Job Title: Sales Associate

Location: Lagos
Preferred Location: Lagos Island and its environment, Ikeja, Yaba, Surulere, Shomolu, Fadeyi, Oshodi, Festac or Apapa

Essential Functions

  • Solicit and secure new clients, sell and promote all approved lines of service or product within a designated sales territory. Continually meet or exceed sales quotas and expectations.
  • Proactively identify, solicit and motivate targeted prospects using a variety of methods such as cold-calling, lead qualifying, presenting proposals and sales funnel management. Maintain sales records and accurately fill out new client paperwork.
  • Actively participate in promotions, contests, meetings, and training.
  • Follow company Sales policies and procedures, including price/product guidelines and new installation procedures.
  • Present a professional image. Build relationships, communicate openly, educate customers, manage customer needs and proactively work with other departments to smoothly transition a new customer.
  • Policy. Maintain vehicle cleanliness and ensure regular vehicle maintenance.
  • Attend/work trade shows and marketing events as required.
  • Monitor and report competitive activity.
  • Follow written and verbal instructions. Perform other tasks as directed by supervision.
  • May work with and support other sales personnel or functions as required by supervision.

Qualifications

  • Excellent verbal and written communication skills
  • Ability to comprehend and follow direction, as well as strong time management skills.
  • Proficient computer skills in Microsoft Office.
  • Recognize colors, sizes, and types of product. Count, add and subtract accurately.
  • Excellent interpersonal skills and ability to work successfully in a team environment
  • OND, HND, BSc. in any field
  • Must not be more than 32years old
  • Experience in sales/BDO/Marketing is an added advantage
  • At least 5 credit including Mathematics and English at O’level.

Remuneration

  • Salary: Attractive
  • Other Benefits: HMO, Pension and others

Application Closing Date
15th May, 2019.

How To Apply

Interested and qualified candidates should:
Click here to apply online

Note

  • All interested candidates will be contacted and scheduled for assessment and interviews. Time and venue will be advised.
  • Multiple entries will be disqualified

Job Title: Dispatch Rider

Location: Lagos

Job Summary

  • The main responsibility of Dispatch Riders involves delivery and pick-up of company’s documents and products via a motorcycle embarking on short journeys within the Lagos metropolis and it immediate environs and occasionally go outside Lagos.

Key Responsibilities

  • Transport and receive items quickly by motorcycle. Items can include packages, letter, legal documents or messages
  • Collection of Deliveries and delivering of Mails and parcels
  • Keeping record of daily visits in the vehicle log books.
  • Keeping of motorcycle roadworthy
  • Carrying out any other duties as directed by the Company.

Job Requirements

  • Minimum qualification of Senior Secondary School Certificate
  • Must have Riders permit.
  • 1-3 years’ experience working as a dispatch rider.
  • Have the ability to read, write, follow guides, plan and learn routes
  • Highly professional and able to work independently
  • Ability to adhere to deadlines and work under pressure.

Application Closing Date
5th May, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Secretary

Location: Lagos

Responsibilities

  • Prepare and manage correspondence, reports and documents.
  • Organize and coordinate meetings, conferences, travel arrangements.
  • Take, type and distribute minutes of meetings.
  • Implement and maintain office systems.
  • Maintain schedules and calendars.
  • Arrange and confirm appointments.
  • Organize internal and external events.
  • Handle incoming mail and other material.
  • Maintain company’s databases.
  • Communicate verbally and in writing to answer inquiries and provide information.
  • Liaison with internal and external contacts.
  • Coordinate the flow of information both internally and externally.

Requirements

  • HND in a relevant course of study
  • Must have done their NYSC.
  • 1-3 years’ experience in Secretarial/PA/Administrative functions.
  • Very conversant with MS Office packages.
  • Must be smart and very resourceful.
  • Must have good interpersonal skills.
  • Strong ability to handle work pressure
  • Age Limit is 30 years old.
  • Candidates must have experience in secretarial or administrative functions from a reputable organization and must be able to work under pressure.

Application Closing Date
30th May, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Call Center Agent (Hausa Speaking)

Location: Lagos

Job Description

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

Requirements

  • OND/HND/B.Sc in any relevant discipline
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.

Remuneration

  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.

Application Closing Date
30th May, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note: Only candidates who meet the requirements stated above will be invited.

Workforce Group – Our client, a leading Commercial Bank is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Transaction Officer

Location: Lagos

Job Responsibilities

  • Provision of reception support service to our staff.
  • Operation of the telephone.
  • Maintenance of the reception area.
  • Communicate effectively with staff and visitors to the company.
  • Receipt and distribution of all mails to the company.
  • Professional appearance.
  • Responds to mails sent to the company’s mailbox.
  • Keeps records of incoming and outgoing mails.

Requirements

  • HND in any field
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities

Application Closing Date
12th May, 2019.

How to  Apply

Interested and qualified candidates should:
Click here to apply online

Note: All interested candidates will be contacted and scheduled for assessment and interviews. Time and venue will be advised.

Workforce Group – Our client in the Banking Sector is currently headhunting for a suitable candidate to fill position below:

Job Title: Services Executive (Full Staff)

Location: Lagos

Job Summary

  • The Services Executive (Cash) will be responsible to supervise the payment and receipt of cash by Service Associates whilst ensuring efficient cash flow, ATM management and vault administration in the experience Centre.

Job Responsibilities and Duties

  • Ensure EC vault cash is within approved limit and arrange to evacuate cash as the need arises.
  • Ensure that physical cash in the vault is equal to ledger balance at the close of business daily.
  • Make sure that the Vault is closed and locked up within the banks’ stipulated time for insurance coverage.
  • Supervise and train the cash associates to ensure that customer’s transactions are carried out in a timely way but within stipulated policy guidelines.
  • Verify Cash Associates entries in the system and authorize entries above their limits.
  • Confirm third-party instruments that maybe required in accordance with the customer’s mandate.
  • Make sure that customer’s transactions are handled in a timely and courteous manner.
  • Supervise closely cash associates to guard against cash pilferage and fraud that could result in loss of the bank’s cash assets.
  • Ensure cash associates are abreast with bank’s policies on cash services and carry out their functions in line with controls.
  • Ensure The ATMs are adequately loaded with cash and always up and running; in the case of faults, guarantee timely and efficient solution management measures are in place.
  • Drive the provision of equipment like Note counting machines, ATM machines, computer systems etc. when and where needed.
  • Act as second key custodian to ATM / is responsible for breaking of ATM combination.
  • Receipt and handling of tellers’ cash requisition.
  • Ensure prompt handling of cheque confirmation.
  • Provide or collect Cash through Domestic Operations.
  • Supervise the reconciliation of all Tellers and ATMs.

Job Requirements

  • First Degree in any discipline
  • B.Sc/BA with minimum of second class lower grade
  • Experience in Banking operations for at least 4 – 5 years (excluding Teller)
  • Not more than 30 years of age.

Application Closing Date
20th May, 2019.

How to Apply
Interestes and qualified candidates should:
Click here to apply online

suitable candidate to fill position below:

Job Title: Customer Services Executive

Location: Lagos

Job Summary

  • The Customer Services Executive will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
  • Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Responsibilities and Duties

  • Escalate all customer care issues to the Head of Customer Service/ Service Manager and follow through on corrective measures.
  • Sell the Banks products and services to existing customers and intending prospects.
  • Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
  • Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
  • Open all account types in the bank for various customers and ensure all accounts have complete documentation.
  • Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
  • Attend to customers’ complaints, request, instructions, enquiries etc.
  • Arrange all documents and account opening packages appropriately.
  • Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
  • Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
  • Initiate the set-up of standing order.
  • Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
  • Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
  • Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
  • Initiate linking / hot listing and blocking / unblocking of debit cards.
  • Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
  • Send out / respond to external account reference enquiries, confirm status of internal account reference.
  • Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

Job Requirements

  • First Degree in any discipline
  • B.Sc/B.A with minimum of Second Class Lower grade
  • Experience in Banking operations for at least 4 – 5 years (excluding Teller)
  • Not more than 30 years of age

Application Closing Date
30th May, 2019.

How to Apply
Interested and qualified candidates should send an updated copy of their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the mail.