Experience Officer (Ticketing & Service) at God is Good Motors (GIGM)

  • Full Time
  • Lagos

God is Good Motors (GIGM)

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position below:

Job Title: Experience Officer (Ticketing & Service)

Location: Ikotun

Responsibilities

  • Book travel reservations at GIGM terminals to walk in guest
  • Change travel reservation for walk in guest using the online booking system
  • Create and maintain guest reservation records
  • Resolve service problem by clarifying the guest complaint via phone, email and in person
  • Forward booking/traveling reschedule request to the concerned unit
  • Serve guests by providing service information related to travelling schedule, fare and payment
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  • Promote the online booking, app downloads and other products and services of the company to customers

Requirements

  • Education: Degree (Must have completed NYSC)
  • Maximum of 28 years

Application Closing Date
24th September, 2019.

How to Apply

Interested and qualified candidates should send their CV to: hr@gigm.com with Role and Location as email Subject. Eg: Experience Officer (Ticketing & Service) – Ikotun